Terms of Service — CaseAlert
1. What the Service is
CaseAlert (a service of EasyPro Plus LLC) checks, once a week, the status of your immigration case at the official sources (the USCIS case status system, the immigration court's Automated Case Information system run by EOIR, and the USCIS annual asylum fee page). It alerts you by email, SMS or WhatsApp when that status changes, when it stays the same, or when the official source did not respond.
2. What the Service is NOT
- It is not legal advice. We repeat the status exactly as the source publishes it. We do not interpret it and we do not tell you what to do.
- It guarantees nothing about the outcome or timing of your case, or that we will catch every change the moment it happens.
- It does not replace official notices from USCIS, the immigration court or your attorney. Keep checking your postal mail and your official accounts.
- If the official source does not respond, we tell you "official site did not respond" and we retry on the next business day. We never tell you "no changes" without having seen it.
3. Who may use it
Only the applicant of the case, a family member the applicant has authorized, or the applicant's authorized representative. By adding a case you confirm that you have the right to check it and you authorize us to check it on your behalf. If you add a family member's case, you confirm that person agrees.
4. Price and billing
"1 case" plan: $5.99 per month. "Up to 5 cases" plan: $9.99 per month (your own cases or your family's). Billing is monthly and automatic, by card, through Stripe. Prices may change; we will notify you at least 30 days in advance and you may cancel before the new price applies.
5. Cancellation
You may cancel at any time from your dashboard or by writing to [email protected]. Monitoring continues until the end of the paid period and nothing more is charged. There are no refunds for partial months.
6. Your data
We store your name, your contact details, the receipt number and A-Number of your case (encrypted), your country of nationality and the history of statuses we saw. You may request a copy of your data, or ask us to delete everything, at /borrar-mis-datos or by email; we do it within 30 days at most. Details are in the Privacy Policy.
7. Limitation of liability
The Service is provided "as is". To the extent the law allows, EasyPro Plus LLC is not liable for indirect damages, missed deadlines, decisions made based on an alert or on the absence of one, or failures of the official sources or of the messaging providers. Our total liability is limited to what you paid for the Service in the last 3 months.
8. Changes and termination
If we materially change these terms or the Privacy Policy, we will notify you by email with a plain-language summary of what changed and ask for your consent before it applies. We may suspend the Service if the official source withdraws access or if the Service is used for a case that is not yours; in that event the next period is not charged.
9. Governing law
These terms are governed by the laws of the State of Florida, United States. Any dispute will be resolved in the courts of the State of Florida.
10. Contact
EasyPro Plus LLC · Florida, United States · [email protected]