Privacy Policy
This Privacy Policy explains how EASYPRO PLUS LLC ("we," "us," or "our") handles your information. We are a company organized in the State of Florida, United States. We run CaseAlert, a service that watches the status of an immigration case and alerts you when it changes (the "Service"). We wrote this policy in plain language on purpose. If anything is unclear, email us at [email protected].
1. What information we collect
We collect only what the Service needs to watch a case and to alert the person who asked us to:
- Your contact details: your name, your email address and, if you choose, your phone number (for SMS or WhatsApp alerts).
- Case identifiers you give us: the USCIS receipt number (13 characters), the Alien Registration Number ("A-Number") and the country of nationality tied to the case. We store the receipt number and the A-Number encrypted.
- Case status information we retrieve from official sources for those identifiers: the USCIS case status (status text, form type, dates and history), the immigration court status published by EOIR (hearing dates and decisions, when a case exists) and whether the USCIS annual asylum fee shows as paid.
- Family cases: with the "up to 5 cases" plan you may add cases of your family members. We store the same identifiers and status for each case you add, and we treat that information exactly as we treat yours.
- Payment: your subscription is charged by Stripe. Stripe collects your card details; we never see or store your card number. We keep only the payment status and the Stripe customer reference.
We do not collect geolocation data, medical or health data, biometric data, or copies of identity documents. We do not read your USCIS or court mail; we only read the status that those official websites show for the identifiers you gave us.
2. How we use your information
- To check, once a week, the status of the cases you asked us to watch.
- To detect when a status changes and notify you by email, SMS or WhatsApp.
- To charge your subscription and to answer your support requests.
- To keep the Service secure and working correctly.
We do not use your information for advertising, and we do not build profiles about you.
3. How we share information — and how we do not
- We do not sell your information. We never exchange it for money or any other consideration.
- We do not disclose your information (including de-identified, anonymized, or pseudonymized data) to any third party for any reason without your active consent.
- We use a small number of service providers to operate the Service, and only for that purpose:
- USCIS (Case Status API) and EOIR (Automated Case Information) — the official government sources we query for case status.
- Resend (email) and Twilio (SMS and WhatsApp) — to deliver your alerts.
- Stripe — to charge your subscription.
- Railway, GitHub and Cloudflare — to run, host and protect the Service.
- You control your data-sharing choices. You may decline or withdraw consent at any time by emailing us. If you decline, we cannot watch the case, but no data is shared.
- Sharing case information always carries some risk. When you add a family member's case, you are sharing that person's case information with us, and the alerts about it will reach you. Add a case only when that person agrees. We limit sharing to exactly what is described here.
4. Consent and authority
We watch a case only when the request comes from the case's applicant, from a family member the applicant has authorized, or from an authorized legal representative (for example, an attorney or accredited representative with a Form G-28 on file). By submitting a case, you confirm you are authorized to access that case's status and you consent to this policy.
5. Your rights — deletion, access, download and closure
- Delete your data at any time. Use the delete my data page, or email [email protected]. We will permanently delete your identifiers, stored status history and contact details within 30 days.
- Access or download your data. Email us and we will send you a copy of the information we hold about you and your cases, within 30 days.
- Close your account or stop a case. Ask us to stop watching any case, or to close your account, and we will remove it and its stored data on the same 30-day timeline. Cancelling your subscription also closes your account at the end of the paid period.
- California residents have the rights provided by the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out. We honor these requests and do not discriminate against you for exercising them.
6. How long we keep information (retention)
We keep your identifiers, the last-known status of each case and your contact details only while you are actively watching that case. If you stop watching a case, or your account is dormant with no activity for 12 months, we delete the associated data within 30 days. We do not keep information longer than needed to provide the Service.
7. Data breach notification
If we discover a data breach that affects your information, we will notify you promptly by email. We will describe what happened and what information was involved. We will also give you clear instructions on what to do to protect yourself.
8. Changes to this policy, or to our business
- If we materially change this policy or our terms of service, we will ask for your active consent before the change applies to you. We will include a short, plain-language summary of what changed.
- If ownership of the Service changes, or if the business is transferred or closes, we will notify you by email and explain how your information will be handled. Any successor is bound by the commitments in this policy. If your data cannot be transferred under equal protection, it is deleted.
9. Contact us
EASYPRO PLUS LLC · State of Florida, United States
Email: [email protected]
Website: www.easyproplus.com
This policy is governed by the laws of the State of Florida, United States. Our Terms of Service are available in English and in Spanish.